Account Management

In the face of volatile energy markets and shrinking headroom, the "cost to serve" is the measure that determines profitability. NirvanaSoft offers 360-degree view of the customer, empowering customer service representatives to increase their first call problem resolution rate and offer personalization options to improve customer loyalty and maximize value.

CSRs use NirvanaSoft to create and maintain customer accounts, energy services, energy market transactions (EDI/XML), contracts and invoice/billing preferences. CSRs can access invoice and payment history, energy data and handle customer issues. Account information is readily accessible online by internal and external users (web self service) or integrated with 3rd party applications.