Customer Support

Access to help around the clock

Our customer care team is dedicated to maximizing your success by first and foremost ensuring your NirvanaSoft solution moves into production, and keeping you running smoothly, productively and with minimal disruptions. NirvanaSoft logs, tracks and resolves issues, providing the levels of accountability, traceability, and visibility our clients require in supporting their retail and complex billing processes.

Key features of NirvanaSoft customer support include:

• Service Request Center - Tools to submit new service requests, provide and receive updates on existing requests and review your entire support history.
• Feature Tracker - Tracking of your submitted feature requests, including updates on plans to incorporate into future releases.
• Service Packs - Listing of all available Service Packs, allowing you to plan upgrades with your client manager.
• Software Download Center - Central point for downloading NirvanaSoft product.